IQ Option: why is my account blocked?
The number of people, who trade binaries is constantly increasing. It happens literally every day.
It is not surprising that there may be a variety of problems, issues directly related to the activity. Sometimes it even comes to the fact that the intermediary blocks the user account, and it is not clear for what reason. This, of course, worries the user, he\she wants to receive some explanations.
What should you do if it happened to you? Currently, the broker can be named one of the most promoted and popular. At the moment, the company's services are used in many countries. The number of users has already exceeded ten million. This fact indicates a very serious scale.
Reasons and corresponding actions
Well, sometimes traders` accounts are blocked. There is always a legitimate reason for that.
It may happen in one of the following cases. Please study those to prevent your account from blocking:
- A trading agent uses someone else`s payment requisites to deposit or withdraw from the platform. Please note, the clients are requested to use solely their own cards or e-wallets.
- Suspicious transactions take or took place. They have been noticed on the account. In this case the intermediary will ask the bidding agent to confirm operations.
- A bidding agent has multiple accounts. Nota bene! Only one real account is permitted.
- A trading agent has deliberately provided false personal information. To bid on the IQ platform, the clients should provide only real personal data.
- A bidding agent has refused to provide official papers: a photo of ID and a credit card,- to check the account and confirm the identity.
- The user is a citizen or a resident of one of some countries, like Sudan, Syria, Russian Federation and countries of the EU.
One of them can be the reason if a trading agent uses someone else`s payment requisites to deposit or withdraw from the platform.
To unblock your account, check if you enter the correct login and the password details.
Check the inbox emails and spam box to check if there are e-mails there. If you find no e-mails from the IQ intermediary, it is recommended to contact it by the e-mail firstname.lastname@example.org. It is the 24\7 help desk. Thus, you will get quick and high-qualified assistance from the expert team.
Have a perfect bidding experience with IQ intermediary!